Advanced Urology Centers of New York physicians are committed to providing patients with the highest level of medical care available, as measured by both clinical outcomes and patient satisfaction. Our patients provide their patient satisfaction feedback concerning our physicians and administrative staff. We listen and respond, so that we can provide the optimal patient experience.
Our physicians obtained a 94.4 mean score in the area of “friendliness and courtesy” compared with all the urologists in the United States participating in the Press Ganey patient satisfaction database. AUCNY doctors build long term relationships with their patients, providing a high level of comfort for patients who are dealing with sensitive or potentially serious health issues.
Please read some of the comments submitted by our patients, and see what draws almost 2,000 patients per day to our offices.
This office is the most organized medical practice that I have ever used. I signed in and was given a clipboard with all of my information on it. I didn’t even get a chance to review it when I was called inside. The nurse reviewed the forms with me and made any necessary changes. She left and the doctor came in, examined me, explained a few things and I was on my way.
The office staff, nurses and assistants are friendly and helpful. My doctor is a great doctor and very caring.
I wish all my other doctors’ offices were half as organized.
“My urologist and his staff treated me like family. They are friendly and treat me with respect. This is an excellent example of what medical service should be.”
“I had an experience with prostate cancer. Dr. Lerner is the most compassionate specialist and skillful surgeon in his field. Everything he said would happen did happen. Powerful physician. Trustworthy.”
“I had a very positive experience at your office. The staff was professional, and the service outstanding!”
“My treatment was professional and competent in every way.”
Additional Patient Comments
The following is just a sampling of the hundreds of comments we receive from our patients.
- Was good in every way.
- I was treated well. The appointments were scheduled to my liking.
- Everyone’s great.
- Very comfortable visits – good staff.
- Couldn’t have been nicer.
- The staff is very helpful.
- Excellent attention by all.
- Very satisfied.
- Treated with respect.
- I have always had good experiences when using this office. Great bunch of people.
- I have nothing but praise for the care of access & the courtesy of staff.
- I’m happy with my results and my doctor.
- Every person I dealt with on the phone was wonderful.
- Very courteous and helpful staff.
- The office is run expertly.
- A world-class organization. Everyone is an outstanding professional.
- Extremely friendly and courteous.
- My entire visit was a very good experience with staff, nurse and doctor.
- Overall this was a very positive experience for me.
- You can’t ask for more; they are on the ball.
- Excellent and very professional.
- I can’t say enough good things.
- I was completely satisfied.
- From the time I sign in until the time I leave, I always feel very comfortable.
- Professional staff, excellent physician.
- Always good experiences. All nurses polite and courteous.
- Easy access, pleasant staff.
- I was treated respectfully. I felt the doctor listened to my concerns.
- Everything was clean, the staff was excellent and I wasn’t kept waiting.
- There were no delays. Everything went smoothly.
- Nurse and doctor answered all questions thoroughly.
- Very concerned with the care of patients.
- Best doctor and medical group in New York State!
- Always a pleasant experience.
- Everybody gets a ’10’ in my book.
- I already recommended friends and family to this practice.
- The staff is pleasant and very accommodating.
- Could not have received better treatment