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Medical Records Online Request

AUCNY has partnered with Sharecare to fulfill your request for medical records.

At Advanced Urology Centers of New York, we understand the importance of easily accessing your medical records when you need them. We’ve partnered with Sharecare to streamline the process with convenient online Medical Records Request service. Whether you’re a current patient or need records for a second opinion, our secure and user-friendly platform ensures a seamless experience.

Why Request Your Medical Records Online?

Effortless Convenience:
Say goodbye to the hassle of filling out paper forms and waiting in line. Our online request system allows you to initiate the process from the comfort of your home or office, saving you time and effort.

Secure and Confidential:
We prioritize the confidentiality and security of your medical information. Our online platform is designed with robust security measures to protect your data throughout the request and retrieval process.

Swift Turnaround:
Need your records urgently? Our online system expedites the request and retrieval process, ensuring you receive your medical records promptly. No more unnecessary delays or prolonged waiting periods.

User-Friendly Interface:
Our intuitive online interface is designed to be user-friendly, making the request process easy. Whether you’re tech-savvy or not, you’ll find the steps to request your medical records online easy to follow.

Request Your Records Today!
Ready to request your medical records online? Simply click the button below and follow the easy steps to initiate your request. If you have any questions or need assistance, our dedicated support team is ready to help.

Patient Online Access Form
We are committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.

If you are our patient and would like to request your medical records, please click on the link below to complete your request for medical records. You will be required to provide a valid email address and a government-issued ID.

If you are unable to complete the electronic form above, download and complete the paper form below. The authorization form must be legible and complete. Authorizations that are illegible or incomplete will be returned. Please note the processing of records is faster using the online form above.

Records are usually available within 10 days from the time the request is received. If you are picking up your medical records in person, please be sure to bring a government-issued ID. To arrange for another individual to pick up the documents for you, please indicate that on the authorization form, and ask them to bring their government-issued ID.

Only the patient, parent/legal guardian, or the patient’s legal health care representative can sign the form to release medical records. If you are requesting records on behalf of the patient or as the patient’s representative, please provide a copy of an Advance Directive/Durable Power of Attorney for healthcare/Conservatorship.

Request Submission For Third Party Requesters
If you are an attorney, or an insurance company, or if you are requesting the medical records of someone other than yourself and are not the legal guardian, please click on the link below to upload your request along with the patient’s authorization.

Thank you for choosing Advanced Urology Centers of New York for your urological care. We are committed to providing you with the highest quality service, and our online Medical Records Request is just one way we strive to enhance your overall experience with us.

Sharecare FAQs

When can I expect my online medical record request to be processed?
Your records will be prepared within 7-10 business days from the moment we receive your electronic request.

What’s the process for checking the status of my request?
To monitor the progress of your request, visit https://recordstatus.sharecare.com.

How can I make payments for my records or radiology images?
To complete payment transactions, visit https://payonline.hds.sharecare.com/.

How can I get in touch with Customer Service?
You can call Sharecare’s Customer Service at 858-244-1811.
For live chat support, visit https://hds.sharecare.com/contact-us/.